One of the ways the marketing team of JCPenney gauge the reaction of their customers is through their JCPenney Customer Satisfaction Survey. This survey is designed to rate customer satisfaction with regards to the company’s products and services. Upon completion of the survey, the customer will be rewarded with a 10% discount coupon. The survey also serves as an entry to the $500 JCPenney GC draw.
Founded in 1902 by James Cash Penney, JCPenney or J.C. Penney Company Inc. is a chain of mid-range level department stores in the US. As of 2010, JCPenney has 1,106 locations and its headquarters is located in Plano, Texas. JCPenney offers clothing, cosmetics, electronics, footwear, furniture, house ware, and jewellery. JCP stores also houses a number of leased shops like Seattle’s Best Coffee, TechnoMarine Watches and Sephora, as well as other rented department stores like salons, optical centres and jewellery repair shops.
How to Join the JCPenney Customer Survey
To join the JCPenney Customer Satisfaction Survey, you must be at least 18 years old. Your most recent JCPenney receipt must be ready. To participate in the survey, follow these steps:
- Go to JCPenney Survey Page (check related link below).
- Click the Spanish link if you wish to use this language. Otherwise, read and study the welcome page.
- Enter the 22-digit Access Code printed on your receipt. Note that the access code is only valid for a week. Then, click “Start.”
- Rate your JCPenney overall experience. Every question must be answered to be able to move to the next page. Then, click “Next.”
- Answer the JCPenney questionnaire about the likelihood of you recommending JCP to others. Click “Next.”
- Key in the personal information needed for the $500 JCPenney Gift Card. This isn’t mandatory though so you can skip it if you don’t want the GC or you don’t want to enter your full name, phone number and email address.
- Print the coupon that has the validation code. This code can be used for your next JCP purchase. Just make sure to use it within the next 30 days.
JCPenney Customer Satisfaction Survey Homepage: www.survey.jcpenney.com
JCPenney Customer Hotline: 1-800-322-1189